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Booking Policy

Effective Date: July 8, 2025

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1. Booking & Consultation​

  • Deposit Required: A 50% non-refundable deposit is required to reserve your project in our calendar.

  • Project Start Date: Projects begin only after the deposit is received and all necessary materials (logos, content, preferences) are submitted.

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2. Services Offered

  • Website Design & Development: Available nationally. Includes Wix-based eCommerce, business, and personal websites.

  • Ongoing Website Maintenance: Monthly or quarterly maintenance packages available.

  • Custom PC Builds: Available locally in Terre Haute, IN only.

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3. Payment Terms

  • Deposit: 50% upfront.

  • Final Payment: Due upon project completion and before handoff or go-live.

  • Accepted Payment Methods: Credit/Debit Card, PayPal, Zelle, or Bank Transfer.

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4. Cancellations & Rescheduling

  • Cancellations: If canceled by client, the deposit is non-refundable. No further payments will be owed.

  • Rescheduling: Projects may be rescheduled once with a minimum of 48 hours' notice. Further changes may result in additional fees.

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5. Turnaround Time

  • Standard Projects: Completed within 3–5 business days from project start (once all assets are received).

  • Rush Projects: Available for an additional fee and subject to availability.

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6. Communication

  • Communication will be handled via email, Discord, or phone during business hours (EST).

  • T Venture Media is a solo-operated business, and replies may take 24 hours depending on workload.

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7. Revisions

  • Web Projects: Include 2 rounds of revisions. Additional revisions are billed hourly.

  • PC Builds: Revision to part list must be made before purchase. After that, changes may incur restocking/shipping fees.

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8. Client Responsibilities

  • Provide all content (text, images, branding elements) before the project start date.

  • Respond to requests or revision approvals in a timely manner to avoid project delays.

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9. Final Deliverables

  • For websites: Admin access and login credentials will be transferred upon final payment.

  • For PC builds: Final payment is due prior to pickup or delivery. Warranty information will be provided with the build.

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10. Satisfaction Guarantee

We are committed to delivering professional and timely services. If you're not satisfied, please reach out within 7 days of delivery and we will work to resolve the issue.

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