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Website Maintenance Terms

Last Updated: July 8, 2025

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These Website Maintenance Terms outline the scope of ongoing services provided by T Venture Media to clients enrolled in a website maintenance plan. By subscribing to our maintenance services, you agree to the following terms.

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1. Scope of Maintenance Services

Maintenance plans may include some or all of the following (based on the selected package):

  • Software and plugin updates (Wix, CMS tools, etc.)

  • Security monitoring and patching

  • Monthly or weekly site backups

  • Minor content updates (e.g., text/image swaps, blog post uploads)

  • Technical support and troubleshooting

  • Uptime and performance monitoring

  • Basic SEO health checks and improvements

Specific deliverables are outlined in your chosen plan or contract.

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2. Exclusions

The following services are not included unless otherwise specified:

  • Full redesigns or new feature development

  • Extensive content additions

  • SEO overhauls or marketing campaigns

  • Recovery from third-party platform outages (e.g., Wix, hosting platforms)

  • Emergency fixes due to client-side errors or unauthorized access

Requests outside of the scope will be quoted and billed separately.

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3. Client Responsibilities

Clients must:

  • Notify us of any website issues, content updates, or unusual activity

  • Avoid making high-level site edits unless discussed in advance

  • Maintain updated contact information for account access and support

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4. Response Time

We aim to respond to all maintenance requests within 1 business day and resolve non-critical issues within 72 hours. Critical issues (e.g., site down) will be prioritized.

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5. Payment & Plan Terms

  • Maintenance plans are billed monthly or annually (based on your selected subscription)

  • Missed or failed payments may result in suspension of services

  • Prices are subject to change with 30 days’ written notice

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6. Termination

You may cancel your maintenance plan at any time with 7 days’ written notice prior to the next billing cycle.

T Venture Media reserves the right to terminate maintenance services if:

  • The client breaches terms

  • The website contains malicious content or illegal material

  • Repeated late payments occur

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7. Limitation of Liability

T Venture Media is not responsible for:

  • Data loss due to third-party failures

  • Downtime caused by external hosting issues

  • Security breaches caused by outdated third-party tools not covered under your plan

We will, however, make every effort to resolve any issues quickly and minimize disruption.

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8. Modifications

These terms may be updated at any time. Clients will be notified of major changes by email.

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