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Refund & Cancellation Policy

Last Updated: July 8, 2025

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At T Venture Media, we strive to provide high-quality digital services and custom solutions. Due to the nature of our work, we maintain a structured refund and cancellation policy to ensure clarity and fairness for both parties.

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1. Service-Based Projects
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Deposits

All custom service projects require a non-refundable deposit (typically 50%) before work begins. This secures your spot in our workflow and covers planning and initial work.

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Refunds After Work Has Begun

Refunds are not issued once work has started on any project. Partial refunds may be considered only if no more than 25% of the project scope has been completed and the client has a valid reason for termination, subject to our discretion.

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Project Cancellation by Client

If a client chooses to cancel a project after it has begun:

  • The deposit will be retained

  • Any work completed up to that point will be billed accordingly

  • Deliverables (if any) may be shared based on payment received

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Project Cancellation by T Venture Media

We reserve the right to cancel a project due to:

  • Inappropriate client behavior

  • Lack of communication (defined as 7 consecutive days of no response)

  • Breach of agreement

In such cases, the client will be billed for work completed, and a prorated refund may be issued if appropriate.

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2. PC Builds (Local Service Only)
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Deposits & Hardware Costs

Clients are responsible for all hardware costs upfront. T Venture Media charges a separate, non-refundable labor fee for the build.

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Cancellations

  • If the client cancels before parts are ordered: Full refund of hardware cost.

  • If parts have been ordered but not assembled: Refund of remaining part value (minus restocking/shipping fees, if applicable).

  • If build is completed: No refund available. All sales are final.

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Warranty & Returns

Hardware warranties are managed through the manufacturer. We do not accept returns or exchanges after the build is completed.

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3. Recurring Maintenance Plans

Clients may cancel maintenance plans at any time with 7 days' written notice before the next billing cycle. No prorated refunds are issued for unused time.

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4. Digital Products (If Applicable)

All digital products, downloads, or assets are non-refundable once delivered or accessed.

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5. Chargebacks & Disputes

Initiating a chargeback without contacting us to resolve the issue will be considered a breach of these terms. We reserve the right to contest chargebacks and take legal action where necessary.

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6. Contact for Cancellations or Refunds

To request a cancellation or refund, please email:
📧 steven@tventuremedia.com
Include your name, service/project name, and reason for the request.

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